With concurrent conversation management within a centralized dashboard, your agents can handle multiple chat inquiries at the same time, simultaneously reducing wait times and improving customer satisfaction. We work with you to ensure all workflows are optimally configured, and build out new functionality where necessary.
Embrace Customer Experience with Intelligent Contact Center Solution
Modernize your contact center and customer service in no time. Focus on growing your business and let dialogview help in improving your NPS. That’s what they’re made for.
We target to reduce conversation abandonment rates in no time
Dialogview allows you to communicate with more customers in real-time via live chat, voice & video calling, and screen share, giving high caliber, convenient support when they need it most. By integrating with your contact center, dialogview allows you to transform customer contact, reduce costs and improve efficiency.
- Intuitive Bot
- Live Conversations
- Social Media Integration
- Quick Response to FAQs
- AI Powered Virtual Agent
- Proactive Customer Support
- Real-Time Collaboration Tools
Everything You Need to Ensure Customer Interaction, Engagement, and Satisfaction in One Platform.
Conversational AI for Contact Centers.
Conversational AI-based tools can personalize the user experience by enabling customer interactions across channels and understanding context and history.
Improve accessibility and speed up query resolution time by giving instant responses using an AI-driven chatbot.
An AI-powered chatbot can offer 24×7 customer service to contact centers without incurring the expenses of hiring additional customer service agents.
Generate more leads for an offline sales process by connecting customers with agents through chat, voice calls, and many more.