Live conversation feature provides immediate service to customers through their website. It helps to efficiently communicate using audio, video, and screen share facility.
Dialogview
Smart Contact Center Solution
Everything You Need to Ensure Customer Interaction, Engagement, and Satisfaction in One Platform.
Dialogview allows you to communicate with more customers in real-time via live chat, voice & video calling, and screen share, giving high caliber, convenient support when they need it most.
What do you get to streamline customer contact?
- Live Chat
- Audio Call
- Video Call
- VoIP Integration
- Canned Response
- AI Powered Chatbot
- Real-Time Conferencing
- Scheduled Conferencing
- Document Repository
Live Conversation
Conferencing
Live and Scheduled conferencing allows an agent to schedule a meeting for guests and the members of the company. There is no specified limitation for the number of members to be added.
Omni-Channel Experience
Omnichannel provides multi-channel customer support on popular messaging such as WhatsApp, and Facebook, under one platform.
Personalized Experience
Conversational AI-based tools can personalize the user experience by enabling customer interactions across channels and understanding context and history.
Improve Efficiency
Improve accessibility and speed up query resolution time by giving instant responses using an AI-driven chatbot.
Uninterrupted Support
An AI-powered chatbot can offer 24×7 customer service to contact centers without incurring the expenses of hiring additional customer service agents.
Generate Leads
Generate more leads for an offline sales process by connecting customers with agents through chat, voice calls, and many more.
VoIP Integration
Using our VoIP capability, integrate your phone system with dialogview to provide a better customer experience by managing multiple communication channels from a single window.
Canned Responses
Canned response efficiently eliminates the time spent to repeat and rephrase answers to the FAQs. Dialogview can define an unlimited number of canned responses and can be accessed by all agents in general.
New Ways to Measure Customer Satisfaction
Use chatbots to better understand your customers’ needs. Set up short-answer questions, ratings, or surveys, and get actionable customer feedback to help your business grow.
Document Repository
Canned response efficiently eliminates the time spent to repeat and rephrase answers to the FAQs. Dialogview can define an unlimited number of canned responses and can be accessed by all agents in general.
