Agent Console – Dialogview

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See Demo

User Management

4

User Management
How to Create Teams
How to Create Users
How to Create Departments

Contact Center Overview

14

Agent Console Navigation
Contact Center Dashboard Window Overview
Chatbot Overview
Agent Side Window Overview
Offline Customers
Canned Responses
Live chat feature in Dialogview
Document Repository
Screen Sharing
Scheduled Conferencing
Real-Time Conferencing
Omnichannel Integration
Chatbot
Video Call

Agent Console

8

How to Initiate a Video Call
How to Start a Screen Share
Agent Side Chat Window
How to Add Notes and Reminders
How to View Notes and Reminders
How to Schedule Meetings
How to Upload a Document
How to Add Canned Responses

Integration

5

How to Integrate Chatbot into Your Website
How to Integrate SMS into Contact Center
How to Integrate Voice Call into Dialogview
How to Integrate Facebook Messenger into Dialogview
How to Integrate WhatsApp into Dialogview

Customization

14

How to Add Your Profile Picture
How to Update Your Name
How to Change Your Email Address
How to Change Your Role
How to Add Your Logo to the Chat Bubble
How to Add Chat Bubble Text
How to Change Chat Bubble Text Color
How to Change Chat Window Frame Color
How to Add Chat Window Logo
How to Add Agent Text Bubble Color
How to Add Client Text Bubble Color
How to Add Chatbot Name
How to Add Chatbot Welcome Message
How to Change Chat Window Font

Training Video

9

Using the Agent Console to Connect with Customers [Video]
Integrating Dialogview with WhatsApp [Video]
Integrating VOIP or Voice Call Features [Video]
Integrating Dialogview with Facebook [Video]
Integrating Dialogview with SMS
How to Schedule Meetings [Video]
How Customers Will Use The Chatbot [Video]
Configuring the Chatbot for Your Website [Video]
Adding Multiple Users to the Platform [Video]

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Knowledge Base
Agent Console

Agent Console

How to Initiate a Video Call
How to Start a Screen Share
Agent Side Chat Window
How to Add Notes and Reminders
How to View Notes and Reminders
How to Schedule Meetings
How to Upload a Document
How to Add Canned Responses

Home
Solutions
- Customer Support Solution
- Conferencing Solution
Blog
About
Partnership
Industries
Login