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Agent Side Chat Window

< 1 min read

  • The Chatbox allows the agents to have chat conversations with the customer.
  • Chatbox includes fields: – Type your message area, Attachment Icon, Send Icon, and End Conversation Icon.
  • Type your message area that shows the chat entered by the agent.
  • The attachment Icon allows the agents to attach any documents or files.
  • Send Icon allows the agents to send the message typed.
  • Clicking on the End Conversation icon in the chat box to end a conversation.
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