- Canned Responses allow an agent to respond quickly to the frequent questions asked by a user to common queries, such as welcome messages and responses to repetitive questions.
- A Light Bulb icon will pop above the customer message in the Conversation window when a customer asks a question containing the added keyword.
- The user will be able to respond to the query by selecting the answer in the Canned Response window, and if the agent wants to edit/add any additional information, it can be done.
