The dashboard window provides a comprehensive overview of customer support and displays Conversations, Agents Count, Customers Count, Conversations Attended, Agent Rating, Conversation/Hour Statistics, and Conversation History.
- Conversations show the number of Active, Waiting, and Completed conversations by an agent.
- Agents Count shows the number of online, Offline, and engaged agents.
- Customer Count provides the number of customers who interacted with the platform today, in the week, and in the month.
- Conversations Attended – This graph contains the statistic report of conversations handled by each agent. The graph report can be downloaded in various formats like SVG, PNG, and CSV.
- Agent Rating will show the rating of each agent; also, there is a search option.
- Conversation/Hour Statistics show the Web Conversations, Facebook Conversations, and Total Conversations.
- Conversation History provides a detailed view of the conversation history along with the Channel, Customer Name, Status, Topic, Agent Name, and Actions.
