To initiate a Video Call, click on the Camera Icon and allow permission to access your microphone and camera.
The agents can add a maximum of 6 guests to the call and can also screen share.
To add a guest to a video/audio conversation, click on the User Icon, displaying two options: SMS and Email.
The SMS option will allow you to send a message, and the Email option will allow you to send a mail containing a link to the discussion along with a Meeting ID, Passcode, and Joining instructions.
To join the Active Call, the guest must visit your website, click the Join Active Room button in the chat window, and enter their Meeting ID.
If the user wants to join by phone, he/she can use the Dial-in- number to enter the meeting with the meeting ID and Passcode
