Increase Productivity by 70%
Centralizing customer touchpoints has been shown to boost team productivity significantly.
Shared Inbox
All Customer Touchpoints in One Window
Streamline every interaction with unparalleled ease, ensuring a cohesive and efficient customer support journey.
Improve Response Times by 50%
A shared inbox approach cuts down response times by half, enhancing their overall experience.
Enhance CSAT by 35%
Offering consistent and timely responses across all channels leads to a 35% increase in customer satisfaction.
Reduce Missed Conversations to Nearly 0%
With all messages funneling into one shared inbox, businesses report nearly eliminating missed customer conversations.
Streamline your customer support with our shared inbox
Omnichannel Integration
Provide a cohesive customer experience across WhatsApp, Facebook, SMS, VoIP, Audio Call, Video Call and Screenshare, with our all-in-one dashboard for unified support.
Real-Time Conversations
Instantly connect with customers through real-time messaging, ensuring no query goes unanswered, regardless of the channel.
Audio Call, Video Call, Screen Share
Offer comprehensive support with integrated audio and video calls, and solve complex issues efficiently with screen sharing capabilities.
Canned Responses
Accelerate support with ready-to-use responses for frequently asked questions, ensuring swift and consistent communication.
Offline Customer Management
Automatically capture and organize queries received while offline, so you can quickly catch up and respond as soon as you’re back.
Instantly access and share key documents from a centralized repository, streamlining information exchange and support processes.
Collaborate effortlessly with team members directly within the platform, fostering a more coordinated and effective support strategy.
Keep track of follow-up tasks and customer engagements with integrated reminders and to-do lists, enhancing organizational efficiency and customer satisfaction.
VoIP Calls
Integrate VoIP to facilitate seamless voice communication directly through your shared inbox, enhancing verbal interactions.
SMS
Extend your reach with SMS capabilities, allowing for prompt, text-based communication within the same unified interface
Conversation History
Maintain a comprehensive history of conversations, ensuring context is never lost and enhancing follow-up communications.
Performance Analytics and Reporting
Provide insights into team performance, customer satisfaction, and conversation trends to drive continuous improvement.
Feedback Collection
Incorporate mechanisms for collecting and analyzing customer feedback post-interaction to continually refine service quality.
Conferencing
Empower your team with built-in conferencing tools, facilitating collaborative discussions and decision-making without leaving the platform.
Embrace the future of customer support with our human-centric AI approach
With Dialogview, long wait times are a thing of the past, and automated responses feel just as personal as talking to your best customer service agent.
